Government Guidance Image

Dear relatives/appropriate representatives,

New Visiting Guidance

Following the new guidance released by the government on 13/12/2021, please see below the procedures for visiting within our care homes. These guidelines are to ensure that we continue to protect your loved ones during this time. (

Only Three Designated Visitors now allowed

Each resident is able to have 3 designated visitors who will be able to continue to visit inside our homes under the current procedure which includes proof of a negative LFT on the day of the visit by the registration text or email from registering on the government website ( or by having one prior to entry at the home, and a risk assessment will be conducted. This would mean that

Visits are to be continued to be booked through the home so that we can control the amount of people in our homes at anyone time.

Possible future Restrictions

If the home was to have just one case of Omicron or two cases or more of COVID-19 the, the home will be instructed to close to visiting as per previous guidelines.  This would, unfortunately, mean that the 3 designated visitors would not be able to visit inside the home during this time.  However, we would like to encourage all residents and their families to nominate an “Essential Care Giver”

Essential Care Givers – can keep visiting even if the home is quarantined or if your loved has to isolate

In the event that the home is quarantined or your loved one has to isolate then Essential Care Givers can still visit inside the home.  This is a welcome step since it will go some way to reducing the loneliness and isolation that can occur when visiting is restricted.

Each resident is able to designate one person to be their “Essential Care Giver”. This person will be required to follow the same testing regime as the staff within the care home, which is currently 3 LFT and 1 PCR per week.  We will process PCR tests on behalf of Essential Care Givers in the same manner that we do for our own staff.  Please find attached the testing days for the PCRs for the home and we would ask Essential Care Givers to coordinate their PCR testing with these dates

When Residents leave the home

The new guidance also includes the procedure for when residents leave the home for a visit, which may have an impact over the Christmas period:

  • Residents who are doubly vaccinated must have an LFT every other day for two weeks
  • Residents who are not doubly vaccinated will have to isolate for 14 days.

Although there is no formal guidance regarding visitors having their COVID-19 vaccines or boosters it is highly recommended that you do to assist us in protecting the residents in our homes. If you have had your vaccinations and booters please give the details of these via the NHS app or letter from your GP confirming these to the administrator to enable us to log these then we will only have to see this once and not on each visit.

Please could you inform the home of the names of the 3 designated visitors and the essential care giver so that we update our records and continue to do our best to facilitate as much visiting as possible in the coming weeks.

We thank you for your continued support and patience during these difficult times, and we would like to reassure you that the health and wellbeing of all our residents will always remain our upmost priority.

Kind Regards

Anne Godwin

Quality and Improvement Manager