Here we are again, welcome to your 4th edition of our Newsletter where we keep you up to date and informed of the latest news within the organisation. Christmas is now behind us, the virus is still causing concern but as a Company working together we can overcome all obstacles thrown at us.

There is lots to talk about this issue but please remember as well as keeping you informed this newsletter can showcase things happening at your place of work or in your personal life. Just email the details to and we will see how we can help. February 2022 4th Edition

A Message from Chris Ball, Chief Executive Officer

2022 will be a very positive year for us as we continue towards some normality and move on from the difficulties and restrictions that we have faced as a result of Covid. Families and friends are now free to visit their loved ones and I know that you will make them feel safe and welcome. As I am sure you all know, Stoneswood joined our group of homes in November 2021.

We also have a new Manager and Deputy at Monson, being Susannah and Caroline and a new Manager at Walton, being Helen Oldfield. Welcome to all of you. Our wellbeing program is now coming to life and it is pleasing that many people have volunteered to be mental health first aiders.

There will still be challenges so this agenda will continue and we are on the lookout for any other ways that you feel we can offer support – just let us know if you have any ideas.

After all, we are here to enrich the lives of the people in our homes and we cannot do this without you. We need more good people to work with us, people that share our values of Teamwork, Integrity, Caring and Respect. So, if you know anyone then bring them on board and benefit from our “Refer a Friend “scheme.

A big thank you to everyone and hope to see you soon.

Many thanks, Chris

What’s been happening at Autograph?

New Acquisition

We have added a new home to our portfolio. Welcome to all at Stoneswood, it’s great to have you onboard. If anyone would like to see what the new home looks like, there is a beautiful video on Autograph Care’s website, or use this link:

Let’s Talk – Health and Wellbeing programme

There has been a great response from staff regarding attending the Mental Health First Aid course. The first course will be held at the beginning of March and is fully subscribed. If you are interested in any future courses and have not yet put your name forward please email

Recommend a Friend Scheme

The scheme was launched in November. Thank you to all colleagues who have recommended a friend, they will receive their bonuses as and when the new colleague progresses through their probation.

If any colleagues would like further details on the scheme, please contact your Manager. Recognition In a recent resident survey conducted at Inwood, 7 staff members were given special thanks by various residents. I am sure you will all join me in saying ‘WELL DONE AND THANK YOU’

In the Spotlight

We are delighted to welcome two new members to the team; Helen Oldfield, who is the new Manager at Walton Manor and Susannah Baker-Milan, who is the new Manager at Monson.

What was your first job?

Worked on the record counter at Woolworths

Have you ever met anyone famous?

I met the footballer Kalvin Phillips

What’s your favourite saying?

It is what it is

What was your first job?

At 16, I was YT Health Care Assistant at Lincoln Hospital

Have you ever met anyone famous?

I have met quite a few famous people over the years but my favourite is Martin Kemp (not quite sure why !!!)

What’s your favourite saying?

Live life to the fullest and focus on the positive

Equity & Diversity 

At Autograph Care we want to promote equality and diversity Promoting equality and respecting diversity are central to life today. To provide care and support that meets the needs of everyone you have to understand what these terms mean and take account of them in your work.

Equality is about treating people alike according to their needs. You should make sure that everyone is given equality of opportunity.

Diversity can be described as ‘difference’.

All individuals are different; the many different parts of a person’s character and identity make them unique. Examples of the things that make up diversity are:

Age, Appearance, Ability, Disability, Job role, Health, Background, Gender, Family, Friends, Sexual orientation, Religion, Belief, Values, Culture, Race, National origins, Marital status. Inclusion is ‘being included within either a group or society as a whole’.

Inclusion links with diversity and equality. It is important to understand someone’s differences so that you can include them and treat them equally and fairly. People can feel excluded if they are not able to join in with activities. Excluding people because of their differences is known as ‘discrimination’. All workers in health and social care must make sure that they work in an inclusive way to ensure that everyone has the opportunity to take part when they want to. This is especially true about people taking part in their own care and support so that it is truly centred on them as a person. Discrimination is action that is often based on a person’s negative attitude towards others.

The following can all lead to discrimination: Labelling, Stereotyping, Prejudice.

Labelling – Is to give a group of people a name because of characteristics.

Stereotyping – Is to have an opinion about a group and applying this to anyone belonging to this group.

Prejudice – Could mean to not like someone just because of the group they belong to. Some discrimination is on purpose and can be easily noticed. This is known as direct or deliberate discrimination. Examples include unfairly treating a person differently because of their race, religion or sexual orientation, and excluding people who use wheelchairs by not providing access. Other forms of discrimination can be unintentional or accidental and are not as easy to see. This is known as indirect discrimination. For example, providing food at times that do not take into account religious fasting periods may apply equally to everyone but might disadvantage certain individuals or groups.

Ways of working that reduce the likelihood of discrimination

You can reduce the chances of discrimination happening by the way that you work. As a care worker it is your duty to work in ways that promote equality, diversity and inclusion. These principles should be included into everything that you do. To achieve this, you should respect diversity by providing person-centred care and treat the individuals you support as unique rather than treating all individuals in the same way whilst ensuring you work in a non-judgemental way. Do not allow judgemental beliefs to affect the care and support you provide, follow the agreed ways of working in Autograph Care to create an environment that is free from discrimination. Work in an inclusive way that sees the positive input that all individuals can make to society and to their own care, be confident to challenge or confront discriminatory practice if you see this in your workplace.

There are many aspects to a person that you must understand in order to meet their individual needs. The person is always the expert on their own care. The term ‘holistic’ means to look at all aspects that make up a person. It means seeing how all those aspects are integrated and can have an impact on each other. Therefore, we don’t just view people from one perspective, but we look at all factors, including their thinking processes and the physical, emotional, social and cultural aspects of who they are. This helps to provide person-centred care. To work in ways that are inclusive you need to understand and value the things that make people different.

The care and support you provide needs to be specific to each individual’s needs, wishes and preferences. It should be person-centred care which builds in the likes and dislikes, beliefs and personal history of an individual to meet their needs in the best way possible.