Spirits are high at Inwood House this week as we have been awarded a coveted 5-star rating from Environmental Health, an achievement that represents our commitment to providing exceptional facilities for our residents to enjoy.

We pride ourselves on providing a safe, clean, and enjoyable space for all residents and visiting loved ones. Autograph Care is home to our residents, and we do our best to ensure it feels just like home should feel, maintaining only the highest standards of cleanliness and safety.

Environmental Health is responsible for inspecting businesses and ensuring they comply with environmental health laws.

Analysing the entire business process, an EHO (Environmental Health Official) assesses based on 3 different criteria, which are:

  1. Safe Food Practices: This looks at how food is handled, prepared, reheated, and stored. It also examines the staff responsible for handling food and whether they are trained in food hygiene, protective clothing, contamination prevention, and more.
  2. The Premises: This focuses on overall cleanliness, specifically the cleaning techniques used and how often cleaning is carried out. It also takes into consideration equipment maintenance, temperature control, layout, ventilation, and overall adequacy of the premises.
  3. Safety Management: This is about the continuity of safety post-inspection and looks at how raw foods are stored, how foods are labelled for allergies & other requirements (such as Vegetarian, Halal, etc.), and best-before dates.

We have strict processes in place, as well as internal checks, to ensure everything is above standard and compliant with health and safety laws.

Paul Hunter, Property & Estates Manager at Autograph, said:

“I’m over the moon that we’ve received a 5-star rating. The team have earned it; it’s a real testament to the incredible work that we do every day.

We deeply care about our residents and always want the best for them, so to have the EHO award us the highest rating possible is just amazing news. It’s definitely a big motivator for us to continue maintaining high standards and making a positive impact on the lives of those that we serve.”

From the moment our residents step through our doors, we do all that we can to ensure they feel at home, and as we continue to deliver the best possible service we can, our residents and their families can rest assured that they are in the safe and competent hands of people who truly care.

This 5-star rating is more than just an accolade; it’s a reflection and an assurance of our unwavering commitment to making a positive impact on the lives of those that we serve; a seal of quality that we are proud to have.