This policy applies to your use of our website, (the “Website”).

What are cookies?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

Our Website uses cookies and other similar technologies (together referred to as “cookies” in this policy) to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve our site.

What types of cookies do we use?

We use the following types of cookies:

  • Essential cookies. These are cookies that are required for the operation of our Website.
  • Analytics cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.

The tables below explain the cookies we use and why.

For more information about how to change your cookie preferences, please see below.

First Party Cookies

Name and Type Purpose Cookie Duration
_ga Used to distinguish users. 2 years
_gid Used to distinguish users. 24 hours
_ga_<container-id> Used to persist session state. 2 years
_gac_gb_<container-id> Contains campaign related information. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out. Learn more. 90 days


Third-Party Cookies

Some of the cookies we use are set by third parties. We work with other companies, such as search engine providers, so that we can learn more about our customers, in order to understand performance and engagement, provide a personalised experience and deliver more relevant advertising. The table below further explains the third party cookies that are used on our Website and their purposes.

To learn more about how these third parties process personal data, to the extent relevant, follow the links in the table below to the third party privacy notice.

Third-Party Purpose Cookie Duration Link to third-party privacy notice
c4b Online Chat
Sets a cookie to identify different live chat sessions. It does not personally identify users. Browser Session


How do I change my cookie preferences?

You can control which types of cookies are set by changing your preferences through our cookie banner when you first visit our Website.

Privacy Preferences

Cookies can also be controlled by your web browser settings. Whether our cookies are used will depend on your browser settings, so you are in control. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Website and you will not receive a personalised service.

Questions, comments and requests regarding this policy should be addressed to or by writing to us at Autograph Care Group, 142 Wakefield Rd, Horbury, Wakefield WF4 5HG.