caring people

Our teams. Our people.

We’ve been dedicated to providing outstanding care since 1991 and are just as passionate today.

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We have an experienced and dedicated team at Monson, led by Susannah our Home Manager. At the heart of every Autograph home is our amazing team of carers, domestic staff and cooks who ensure are residents are well cared for in a safe and comfortable environment.

meet Susannah

General Manager | Monson Care Home

I’m delighted to be the new manager at Monson.

I have a wealth of experience managing both nursing and residential care homes, with specialist expertise in dementia care.

As well as managing care homes, I’ve spent some of my career working at Lincolnshire County Council (LCC) in numerous roles spanning home care management, home care and residential care development.

Whilst working at LCC, I conducted research, alongside the Bradford University Dementia Group, on the use of dementia care mapping in supported living.  One of my previous roles was Head of Dementia Care at Country Court Care, then taking on the Registered Manager role across two Country Court homes.

I strongly believe that the people who choose to live at Monson deserve to receive good care as standard and have people supporting them who understand what “Outstanding Care” is all about, and strive to provide it.

I’m excited to work closely with the team and all stakeholders to take the home back to a Good rating (then to Outstanding) and provide high quality, compassionate care to residents within the community.

Do not hesitate to contact me to discuss your requirements or specific circumstances.

Susannah Baker-Milan